Shipping Policy

Last updated:09/03/2026

Thank you for shopping at Smart Mug mania. Please review the following policy for information about our shipping practices.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders, processing may be delayed by a few days. If there will be a significant delay, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–15 business days	Calculated at checkout
Expedited Shipping	5–9 business days	Calculated at checkout

Delivery delays can occasionally occur. Delivery times may vary, especially during peak periods or due to customs processing for international shipments.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24–48 hours.

Customs, Duties & Taxes

Smart Mug Mania  is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Smart mug mania  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier or our support team directly to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping

We currently ship to the following countries:"United States, Canada, 

Smart mug mania  is not responsible for any customs fees, import duties, or taxes that may be applied to your order once it reaches your destination country. These charges are the responsibility of the customer and are determined by your local customs office.

Missing or Lost Packages

If your tracking information shows your package was delivered but you have not received it, please:

1. Check with neighbors or your building's front desk/mailroom.
2. Contact your local post office or shipping carrier with your tracking number.
3. Contact us at sales@smartmugmania.com within 3 days of the delivery date so we can assist you.

Questions

If you have any questions about this Shipping Policy, please contact us at:

sales@smartmugmania.com